[Resolved]  Redbus — bus canceled but payment is not refunded

My booking is acbus auriya to jaipur on 29th oct at 11.30 pm (Ticket id: tnbg62758832. After this bus operator called me your ac bus is canceled so bus operator gives an alternative option non ac bus so i denied the journey on 29 oct because the bus operator gives a non-ac bus which is not comfortable my journey. After this, i called redbus operator, i said bus canceled due to some reason, please refund the payment of this journey so your bus operator generate request id 11326211 at 2 pm, then after this, your redbus operator send me a message which is attached in this file

So, i request a refund this journey