[Resolved]  Redbus — bus cancelled and no refund and no proper response from redbus

Address:Chennai, Tamil Nadu, 600044

Hi, i have booked a ticket on march 1st 2018 from sattur to chennai. The bus operator called me and said the trip was cancelled and redbus will refund your booking amount in 7 days. But it is more than 12 days and i don't get any refund. I called bus operator and they told they notified refund information to redbus and asked me to check with redbus. I sent three mails and no response. I called three times to redbus customer care and they told they will refund my amount in 24 hours, but after 24 hours no refund came and no response from redbus.
My bus ticket number is tm3w93138650.
The ticket id's that was i created in redbus are 3407403 and 3431056. Please advise me to get my amount back from redbus.
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Apr 22, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2018
Red Bus Customer Care's response
Hi Ganeshpandi,

Greetings from redBus.

Ticket id - TM3W93138650

We're sorry for the inconvenience caused. We've escalated the issue to concern team and will keep you posted with an update at the earliest.

Thank you for containing redBus.
Team redBus.
Verified Support
Mar 21, 2018
Red Bus Customer Care's response
Hi Ganeshpandi,

Greetings from redBus.

Ticket id - TM3W93138650

Sorry for the delay. The ticket is cancelled and refund is initiated back to the source. The amount will reflect in your account within 7 bank working days.

Thank you for containing redBus.
Team redBus.
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