[Resolved] Redbus — bus cancelled but refund not given

ramitav1912

from Varanasi, Uttar Pradesh

Address:

flat 7, 2nd floor, block A, Mahaveer Enclave, Opposite glass factory, Bamrauli, Allahabad, Uttar Pradesh, 211012

I had bus ticket on 21st july from allahabad to lucknow (Copy attached). Bus got cancelled and i had to go through immense trouble. They did not inform me about the bus cancellation.
They are not refunding the money even though i reported the thing next day. They wrote back that bus not cancelled which is a complete lie.
My co passenger of the same bus got the cancellation message and he got refund. (Screenshot attached in which you will find his mobile no.). You can go back and check his booking. He booked in the same bus. His mobile no. [protected].
Even after giving irrefutable proof they are not refunding the money.
If i don't get refund i will have to go to court for refund, compensation for lack of service and harassment.
My mobile number [protected]. Redbus will get all details from the mobile number

+1 photos

Was this information helpful?

No (0)

Yes (0)

Apr 27, 2020

Complaint marked as Resolved

Matter has been resolved. Thanks a lot

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We understand that the cancellation of the bus would have caused an inconvenience to you, and I am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future. We have processed refund of Rs 394 back to source on 28th August 2019. It would have been credited back to source account in 7 bank working days.

I hope this solution was satisfactory.
For any other questions please write to us at https://www.redbus.in/info/redcare/

Thank you,
Team redBus

Apr 27, 2020

Updated by ramitav1912 Thanks for the resolution