[Resolved] Redbus — bus cancelled by the bus operator but no refund till 15+ days

[Resolved] Redbus — bus cancelled by the bus operator but no refund till 15+ days

B Baisil B Joseph from Bengaluru, Karnataka

I have booked 2 tickets from bangalore to nilambur and the journey date was august 16th.. By that day i got a message from kerala rtc bus operator like the bus got cancelled. I tried cancelling the ticket using redbus app and was not possible. I was getting message like ticket cancellation is not possible at this time. The very next day i raised a complaint to redbus from the app. I used to call them everyday since last week. Every time i am getting the same response like we will update you within 24 hours. Till now its been 15+ days, i am not getting any response or update from those people... Worst ever customer service.. Ticket no.-tm[protected] Pnr no.- k5990236 Complaint ref. Id.- 5019168 +3 photos Was this information helpful? No (0) Yes (0)
Oct 14, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Sep 04, 2018 Red Bus Customer Care's response Dear customer, Greetings from redBus!!! We apologize for the inconvenience caused. We would like to inform you for the ticket id: TM[protected] the refund is initiated today and will reflect within 7 bank working days in the source account. Thank you for contacting redBus. With regards, Team redBus
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Comments

AdityaKrishna123

from Bengaluru, Karnataka

!!!HELP!!! i booked bus from Bangalore to dandeli on 11th and return on 13th of august, and cancelled it, but still i haven't got refund yet... They've been saying they have processed but, its still not been credited..please help!!!

Midhuns

from Guwahati, Assam

I have also experiencing the same problem. Booked ticket (TM [protected]) for Aug 16 from Bangalore to Kozhikode. Received a message from bus operator Kerala Rtc that my bus got cancelled. I requested a refund through the redbus app on the very next day (Aug 17). I got a reply from their customer service (ref no. 5017225) says they are working on it and will get back soon. Again I sent one more request on Aug 21 and got the same reply (ref no. 5070748) that they are working on it. No info thereafter. I called their customer service and got the same reply that they are working on it. It has been 20 days, they are still 'working on it' and not able to find a solution. Even more worst part is they are not giving any proper reply/info regarding this. I never thought that Redbus has such a bad service.