[Resolved]  Redbus — bus cancelled, not refunded

I have booked two tickets in kallada travels from thiruvananthapuram to thiruvarur on 09/08/2018. The bus got cancelled at last minute due to the demise of karunanidhi and the cash wasn't refunded yet. What is the refund status?
Ticket no: tm[protected]

Pnr no: ts[protected]stpr/58775/trivandrum to velankani, karaikal

Ref no: [protected]igaecshsg1
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Sep 15, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Aug 15, 2018
Red Bus Customer Care's response
Dear Venkitesh,

Greetings from redBus!

Ticket id: TM[protected]

We regret the inconvenience caused. We are checking with the relevant team and will share an update in 1 - 2 days. Please note down the complaint reference id 4989091 .

We request your kind cooperation in this regard.

Regards
Team redBus
Complaint comments 

Comments

I have done a booking at 17 july 2016, my account was debited by rs 1060 but the booking was cancled due to server problem. I have contacted redbus so much time about refund but still no satisfied answer were given

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