[Resolved] Redbus — bus delayed | |||
Hello, I have booked vidharbha travels ticket on 3rd nov. Bus supposed start from yavatmal at 8:30. But bus came on yavatmal at 10:30 and started 11:00 pm 2.5 hours delayed. It supposed to drop in pune at 8 am in the morning. But they have drop us on 12 pm in the noon. I have missed my office due to bus delayed. What is the point giving 3 times charges to the bus. As per the time guarantee policy i should get 25% amount back. Pnr :[protected] Was this information helpful? | |||
Dec 23, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 22, 2019 Red Bus Customer Care's response Hi!Greetings from redBus!! We understand your concern and regret the poor experience. We have taken down your concern with the operator and we would assure you that such issues will never be repeated. We have asked the bus operator to be very careful going forward. We regret to inform you that this bus does not come under On time guarantee. Hence we are unable to process refund. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience. Thank you, Team redBus | |||
 2 Comments | |||
Comments
Ticket has not been booked but amount has been deducted from my account twice and I m trying to call on customer care number no one is answering my call if you treat your customer like this then no one is going to use and if is it with new customer he is not going to use it again definitely
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Refundable amount 377₹..and redBus customer care also not responding properly..
This is the ticket no. When I provide to the customer care they are saying that there are no details .but this is the actual ticket I got from redBus app I am attaching the proof regarding this .. wha the hell are you thinking no proper response.. refund the amount immediately