[Resolved] Redbus — bus didn't stop at boarding point | |||
Redbus ticket - tp2h34116755 Passenger: hyder ali Ticket booked dindigul to tirunelveli. Parveen travels. Ka51 ab7999 Dri/cond no. [protected] Several time talk with him at above number. Finally he told that he is new for the route and dont know the boarding point for him. And ask me to apply for refund. I had complained. But they not accepted. Pls take action and arrange refund. Attached the screen shot of call log which is talk with the driver/conductor. And confirmatin massage from redbus. Jawahar ali [protected] Was this information helpful? | |||
Feb 29, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jan 29, 2020 Red Bus Customer Care's response HI, Greetings from redBus! Thank you for reaching out to us regarding the refund for your ticket no. TP2H34116755. I understand that the poor experience would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future. As discussed on-call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. The refund for your ticket has been initiated from our end on 29th January 2020 to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days. The refund will be in the name of IBIBO Group Pvt. Ltd. Details of the transaction are given below: PO Number: [protected] Refunded Amount: Rs.722.40/- In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund. Once again, I thank you for choosing redBus and apologize for any inconvenience caused. Thank you for choosing redBus. Have a great day! Take Care, Team redBuddy Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same. Verified Support Jan 29, 2020 Red Bus Customer Care's response Hi, Greetings from redBus! Thank you for reaching out to us regarding the refund for your ticket no. TP2H34116755. I understand that the poor experience would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future. As discussed on-call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. The refund for your ticket has been initiated from our end on 29th January 2020 to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days. The refund will be in the name of IBIBO Group Pvt. Ltd. Details of the transaction are given below: PO Number:[protected] Refunded Amount: Rs.722.40/- In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund. Once again, I thank you for choosing redBus and apologize for any inconvenience caused. Thank you for choosing redBus. Have a great day! Take Care, Team redBuddy | |||
 3 Comments | |||
Comments
I am booking for ticket NAWAL KISHOR VYAS bus 27 January payment was detected but a ticket is not confirmed Timing got changed and rsrtc volvo bus operator not allow the ticket ticket bus operator said not sure to booking booked for wrong time.
![]()
![]()
Reply
Hi team,
I had booked a ticket from kumbakonam to chennai for 19 Jan in SRK traveld through redbus app and also cancelled it on 6th Jan, 2020. It's been more than 10days and I didn't receive any refund amount. I got the Reference Id[protected]. Please help with the status. It's the third time I am not receivrthe refund amount.
I had booked a ticket from kumbakonam to chennai for 19 Jan in SRK traveld through redbus app and also cancelled it on 6th Jan, 2020. It's been more than 10days and I didn't receive any refund amount. I got the Reference Id[protected]. Please help with the status. It's the third time I am not receivrthe refund amount.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
67%
Complaints
3897
Pending
279
Resolved
2489
View all 3897 Red Bus reviews & complaints
Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
View all Red Bus contact information