[Resolved] Redbus — bus didn't pick me

SaurabhGurav

Address:

Pune, Maharashtra

Bus didn't pick me

I was waiting at the boarding point in front of bajaj showroom, hadapsar, pune.
Bus driver didn't even bother to wait and pick me up.
When i called him he told me that we have passed your boarding point now it's your choice how to deal with this situation we can't pick you or if you want to complaint anyone you can we dont care or you can take another bus having seating arrangement they will drop you to destination but actually my ticket was for slipper coach,
Its total mental harassment for me, this happened first time in last 5 years.
Request you to refund my amount and take serious action against bus operator.
Ticket no. - tp[protected]
Bus details : akanksha travels pune to latur mh13cu5844 march 05- 11:55pm

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Apr 26, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2020

Red Bus Customer Care's response Hi Saurabh,

Greetings from redBus!

Ticket ID - TP[protected]

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the refund of Rs 100/-. The amount will reflect in 5-7 bank working days to the source account.

We are sorry again for the distress!