[Resolved] Redbus — bus didn't turn up and no refund from redbus | |||||
I booked a ticket from madurai to bangalore and journey date is oct 2nd 2018. Ticket number or trip id: tmaf65047481 boarding time : 10:45 we reached the boarding point at 10:15 and waited till 12:30 midnight. Bus operator : kpn travels We were never able to reach the bus operator as all the numbers provided by redbus and branch office were not reachable. And then i called redbus support team and even redbus support team could not reach the bus operator. And on the discussion redbus support team had agreed for 100% refund for my ticket charges and redbus support team asked me to go home and we did the same. We went back home and booked another ticket in redbus for us to travel from madurai to bengaluru on next day which is oct 3rd. (Madurai radha travels) With all above facts, i have been asking for refund for more than 10 days and redbus support team always asking for 24 hours everytime i call them and its been more than 10 24 hours and still no resolution have been provided. What i also heard today it seems bus operator claiming that i have travelled on oct 2nd in semi sleeper provided by them (No body had informed me about this semi sleeper changed bus and not even redbus, no sms). How will i know about this? Note : i am not sure why redbus handles this kind of such a nasty bus operators and give the pain to consumers. Kindly evaluate all the above things and provide me 100% refund for my oct 2nd travel. Regards Sundar Was this information helpful? | |||||
Nov 28, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Oct 17, 2018 Red Bus Customer Care's response Dear Customer, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us! We are really sorry for the inconvenience. In order to resolve your query/issue, request you to share the following details via [protected]@redbus.in. Mobile No: Registered email id: redBus ticket id: Once we receive these details, we will work on the resolution. Once again, I thank you for choosing redBus. Have a great day! Looking forward to your response. With thanks, Team redBus | |||||
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