[Resolved]  Redbus — bus got cancelled without prior intimation

I booked a seat in Hebron Transports for my journey from Trichy to Trivandrum ok n 21.01.2020 through Redbus application. The boarding time at Trichy was 10.15pm and I reached the boarding at 09.45pm. After waiting till 10.30pm the bus didn't arrive. So I tried to call the operator on the numbers provided in the ticket which Redbus shared through Whatsapp. Both the numbers were not going through. Then I contacted the Redbus customer care and the executive suggested me to wait for 20 mins more and told that the driver will call me when the bus reaches the point.
When it became 11pm I tried in a number of Hebron Transports which i got from google. And according to that person the bus is cancelled for that day. But I didnt get any intimation regarding that and also the redbus executive also didnt the inform me this. So I called the redbus customer care again and asked them and they told me to take alternate bus for continuing my journey.

If the bus is cancelled why didn't the Redbus gave a prior intimation to me?

I had wait for so long in the road side alone in the late night. Even the executives of Redbus was also not aware of the bus cancellation.

I need a proper explanation, refund, and compensation for this.