[Resolved]  Redbus — bus moved before boarding time and location

Address:Chennai, Tamil Nadu, 600058

Based on boarding time i reached the boarding location (No 4 ramakrishna weighing bridge omni bus stand entrance koyambedu) at 9.10 pm.

They called me at 9.15 pm and confirmed the boarding time and bus location, i reached the bus location at 9.20 pm. But they moved the bus and given some location, i went their location, but again they moved the bus,

I depressed and called them for exact location, finally they informed me another location. I reached at 9.30 pm exactly by auto.

I asked them about their behavior, they are not answering properly and talking some rubbish word.

Why they moved the bus before boarding time?

Please take an action about their mis punctuality and misbehavior.

I hope and expect replay from you.

If i am not proper solution and i will do legally on this issue

Note: bus no: py05cj9099

Regards
Arumugam. S
[protected]
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Apr 11, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2018
Red Bus Customer Care's response
Dear Customer,

Greetings from redBus!!!

We deeply regret the inconvenience caused. We have taken your feedback strongly with the bus operator. The bus operator apologized and promised us that he will not let such issues happen in future.

We have taken the necessary measures to ensure that such inconveniences do not occur in future. Please rate the journey/operator on the application or from the survey link sent to the registered email id. Thanks for highlighting this to us.

Thank you for writing to us.

Regards,
Team redBus.
Complaint comments 

Comments

I have booked a ticket online from bhubaneswar to nabarangpur for 02.03.2018 by red bus starting from cuttack to nabarangpur .Ticket no tm3y37134659 .Pnr 04180880 travels osrtc seat no 14 .Total fair paid rs 805/-.Bus was cancelled . Early refund is sought.

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