[Resolved] Redbus — bus not came money refund

[email protected]

from Chennai, Tamil Nadu

Address:	Nagapattinam, Tamil Nadu, 609401
Website:	REDBUS

Dear red bus team,

I have booked online in red bus site by universal travels on 19th jan 2019 traveling date 19th jan 2019 10.30 pm mayiladuthurai to chennai but i am not travel the universal travels we are waiting 10.30pm unable to contact boarding point mobile number which is switched off. More than 2 hrs we are waiting there the bus not came and nobody call me. So kindly cancel and refund my paid money (2010 rs). Please find the below ticket details.

Ticket details:-
Ticket no: tn2n33061252
Pnr no: uni2523472
Total fare: total fare. 2010 rs

Note: please refund my ticket amount rs. 527/- as early as possible

Regarding
Sunil kumar

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Feb 21, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

Ticket ID : TN2N33061252

We sincerely apologize for the inconvenience caused. We have escalated the issue to our relevant team on priority. We shall keep you posted soon with an update.

We thank you for your co-operation.

Regards,
Team redBus.

Verified Support

Jul 08, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

Ticket ID : TN2N33061252

We regret the inconvenience caused and regret the delay in sharing update. Kindly accept our sincere apologies. We had initiated refund of Rs 2010 back to source on 25th January 2019. We hope you have received the refund. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thank you,
Team redBus