[Resolved]  Redbus — bus ride issue in kalpana travels kanpur

Website:

www.redbus.in

I booked a ac sleeper bus in kalpana travels kanpur through red bus from delhi to kanpur for 5th november 2018 at 10:35 pm from mob no [protected] with name sudeeksha mishra whose booking id is s1811040033154396066372 and paid rs. 1784. But, as the bus driver made an accident and the bus got seized all the sleeper passengers got adjusted to a seater bus whose cost was just 800 rs (As the conductor was charging on the spot booking passengers 800 in cash next to me) and the bus departed one hour late at 11:30 pm. We were promised that the balance amount will be repaid but when i lodged a complaint at redbus for the balance refund they are denying saying the bus operator has denied refunding amount as they already made an adjustment to seater. This is a cheating wit the customers as neither redbus not the bus operator is accepting their faults.