Redbus — bus was cancelled, money not refunded

 
1 Review
India
 Vikas R Mali on Nov 2, 2019
Hi redbus team,

Thanks for your continous support,

I have booked the ticket on 01/11/19 from "dhule to surat" for dated 02/11/19 at bus schedule time 10:15am.

The bus name is : msrtc parivahan night express

According to schedule, i reached to boarding point before 1 hr and wait for further 3:15 hrs. But bus has not came there and nobody has informed, no response from refbus team.

I lost my time, money, trust too for further booking.

Please arrange to refund my payment on priority and escalet the concern to avoid such inconveniences in future.

Thanks and regards,
Vikas mali

Complaint Status


[Nov 02, 2019] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response, Nov 17, 2019
Hi Vikas,

Greetings from redBus!!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. In order to resolve your concern we request you to share your concern in detail along with ticket id at [protected]@redbus.in. We promise to resolve it asap.

Thank you,
Team redBus
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    Redbus - bus was cancelled, money not refunded