[Resolved] Redbus — cancellation amount is not refunded more than 30 days

Reshmi Jawaharlal

from Mumbai, Maharashtra

Address:

Flat no 106, AK heights, masjid banda circle, kondapur, Ranga Reddy, Andhra Pradesh, 500084

I booked bus on sep 28 2019 from bangalore to hyderabad cost rs.1589.00. On sep 28th mrng, i got a message states that bus got cancelled due to breakdown. I called that operator and got information that they sent money back to redbus and collect from them. I called redbus customer care more than 50 times, raised so many tickets, sent email, no one picked up. It's been more than 30 days, i didn't receive my money back.

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Jan 7, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

Red Bus Customer Care's response Hi Reshmi!

Greetings from redBus!!

We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. In order to resolve your concern, we request you to get in touch with us at [protected]@redbus.in and share the ticket details. We will get it resolved at the earliest.

Thank you,
Team redBus