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[Resolved]  Redbus — delay in boarding

Dear sir i am not happy with redbus service i had very bad experience with raju travel (Indo express)
My boarding time was 11:55 pm

I am sending the details of my ticket and travel. Due to that delay i lost my customer faith.
Route: chandigarh to jammu
Ticket no: tm4f75751994
Pnr: 43z8rurz
Travels: indo express
Departure: 11:55 pm mar 16, 2018
Seat numbers: 18
Total fare paid: rs.1299.0
Boarding point: mohali phase2
Landmark: near petrol pump
Address: raju travels (Indo express), sco-79, first floor, phase-2, near bassi theatre,

Kindly look into this and reimburse my valuable money.in future i will not book my ticket through redbus.
Complaint marked as Resolved 2018-04-21 00:18:39

Complaint Status


[Mar 17, 2018] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response Mar 17, 2018
Dear Rakesh,

Greetings from redBus!!!

As discussed on the call, we deeply regret the inconvenience caused. We will definitely take the necessary steps to ensure that such inconveniences do not occur in future. Thanks for bringing this to our notice. We have initiated the 10% refund of your ticket fare back to the payment source as a token of apology. You will receive it within 7 bank working days.

Please feel free to reach us at [protected]@redbus.in for any help in future. Thanks for contacting redBus.

Regards,
Team redBus.
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