[Resolved] Redbus — failed transaction

james raja

from Chennai, Tamil Nadu

Address:	Chennai, Chennai, Tamil Nadu
Website:	www.redbus.in

I had booked a ticket but the transaction failed and the amount was deducted and there was no msg about refund even after 5 days
Date - 25/07/19
Vignesh tat travels
Failed transaction - bil/onl/[protected]/redbus/wwwredbusin8
Amount 3570
Mail id - [protected]@rediffmail.com
But there is no option to contact customer services for refund status. Or the transaction info don't allow to chat regarding failed case.
Whom can i contact regarding the refund info
Plz help

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Sep 10, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

Red Bus Customer Care's response Hi James,

Greetings from redBus!

We're sorry to hear about your issues. We truly regret the hassle. However on checking with the email id shared, we do not find any failed transaction. However we see ticket id TN8P52933924 was successfully booked on 25th July 2019 and ticket details were forwarded to registered contact details. In case you had used other email id for booking ticket, kindly share it with us at [protected]@redbus.in.

Thank you,
Team redBus