[Resolved] Redbus — failed transaction refund

Kamesh Waran

from Delhi, Delhi

Address:

Pondicherry, Puducherry, 605009

Dear sir,

I have booked the ticket for my team from pondicherry to hyderabd on 01.06.2018. But the transaction was failed two times.
And the amount of rs.6000 & 6247 was debited from my account as per below reference id. Till date, it is not refunded to my account.
Pls check & clear the same..

Transaction id: [protected]
Amount: 6247.50
Date:[protected]:59:28
Phone number:[protected]

Transaction id: [protected]
Amount: 6000.00
Date:[protected]:42:39
Phone number:[protected]

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Jul 25, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

Red Bus Customer Care's response Dear Kamesh,

Greetings from redBus.in!

We sincerely apologized for the inconvenience caused. This incident might have happened due to technical difficulties from the payment gateway. We have raised a request for the refund and the same will be initiated in a business day. The refund initiated should reflect in your account in 7 business days from the time of initiation as per the standard banking procedures.

We hope this helps.

Regards,
Team redBus.

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Comments

Lajaree Maske

from Pune, Maharashtra

On 13th of june 2018, i was booking ticket from pune to goa of chirag travels.while doing payment, i have selected upi .money was deducted from my accont .but my ticket was not booked.so plz refund my money as soon as possible.

Vishnu Priya Baskaran

from Mysore, Karnataka

Hi Team, i would request for a refund of 714 for the transaction made yesterday i.e on 16th june'18, for redbus where unfortunately by the time the payment was done for a seat, seat was taken, yet the payment went through but the seat was not received..please find the attached transaction id for the same .