[Resolved] Redbus — for refund

Pawan Raghunathgarh

from Delhi, Delhi

Address:

S/O MAHAVIR PRASAD BABERWAL, GHATI SHETRA, 332027

Dear sir,
I pawan kumar mo. [protected]. Booked ticket jaipur to suratgarh on 14/07/2019 and i also cancelled this ticket on same date 14/07/2019, but you can't refund my money.
Plz refund my money.
Detail of ticket...

Date - 14/07/2019, sunday
Travels - virat travels
Bus type - a/c sleeper (2+1)
Tour - jaipur to suratgarh
No. Of seats : 1
Seat number : u15
Ticket no. Tn8b88694057
Prn no.[protected]
Passenger name - pawan kumar [protected]

Ticket cancelled detail -
Tin : tn8b88694057
Booking trip id :[protected]
Cancellation time : 1:36:53 pm 14/07/2019

Details of refund —
Amount paid by me — rs. 651
Cancellation charges - rs. 70
Final fefund amount - rs. 581

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Aug 24, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Red Bus Customer Care's response Hi Pawan,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN8B88694057.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 14th July to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again.

The refund for your ticket has been initiated from our end on 14th July to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 581/-
• Refund reference No. :[protected]

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the refund reference number shared above.

A screenshot of the refund Initiation from our end, has been attached for your reference.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

With thanks,
Team redBuddy