[Resolved] Redbus — fraud by red bus .no bus available at the given time named royal cruiser and wrong operator no provided

Rishav Prasad

from Sambalpur, Odisha

Address:	Khordha, Odisha, 751024
Website:	Red bus

FRAUD BY RED BUS.NO BUS AVAILBLE WITH THE NAME I BOOKED AND WRONG CALLING NO PROVIDED.CUSTOMER CARE LIED AND WASTED MY BILL BY KEEPING CALL ON HOLD AND TOLD ME TO WAIT FOR REVERT.CALLLED 4 TIME .I NEED MY MONEY BACK AND PHONE BILL in my account and the lost I make in my career . AS I HAVE TO REACH kolKATA ANYHOW BCZ OF MEDICAL TEST BEFORE JOINING. After I reached BUS STAND before 8:30
called on no provided ..operator told this is not correct no .then contact ticket agent they informed there is no bus royal cruiser at 8:30
wrong information provided
wasted 80 RS with customer care but no result called 4 time but they kept on hold and lied I will get call back in 15 min.
total unsatisfactory as I have to reach Kolkata anyhow by tomorrow .now what to do.
Route: Bhubaneswar to Kolkata
Ticket No: TM4H99821422
Passenger Name: rishav
PNR: 73150519
Travels: Royal cruiser
Departure: 08:30 PM Mar 18, 2018
Seat Numbers: 40
Original Fare: Rs.746.0

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Apr 19, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Mar 18, 2018

Updated by Rishav Prasad I need justice

Verified Support

Mar 19, 2018

Red Bus Customer Care's response Hi Rishav Prasad,

Greetings from redBus!!!

We deeply regret the inconvenience caused. We have taken your feedback strongly with the bus operator. The bus operator apologized and promised us that he will not let such issues happen in future. We have initiated the full refund back to the payment source. You will receive the refund within 7 bank working days.

Thank you for contacting redBus.

Regards,
Lisa