[Resolved]  Redbus — [fraud/cheating] booked volvo but was made to travel in normal ac bus then refused refund because i travelled through that bus because h

Address:

Ground, 3E/10, Jhandewalan Extension, New Delhi, Delhi, New Delhi, Delhi, 110005

I booked two tickets from kullu to delhi for volvo. No details were provided by redbus like the bus number. I called bus operator and was finally given the bus number. The bus that was provided was not volvo at all. No amenities were provided like a blanket, etc. The bus was in a very bad condition, we were supposed to arrive at our destination at 6:30 am but reached at 12:00 pm.

I filled a complaint to redbus but i had to attend the office the next day, i traveled on that bus. So i requested a 50% refund which they are refusing because i traveled on that bus.

I paid for volvo and even paid a premium on that service but instead, i was provided a cheap bus. They promised me something and gave me something else that was way worse than what i paid for then refused to take responsibility.

On 17/5/2019 i had a conversation with customer care executive mr. Shekhar and he was was not able to provide me any satisfactory answer.
I am expecting a call back from a responsible person in redbus else i will move it to consumer court.

Some facts:
Everybody who booked that bus filled a complaint and is a witness.
The bus belonged to golden tourism while we booked city land bus (Proof of different bus)
Bus number was never provided by any way of communication by red bus (I had to call bus operator at the last movement to confirm my bus number)
The ride was very uncomfortable. I had to miss the next day at the office and had to suffer mental agony because of red bus customer care.

My email is [protected]@gmail.com