[Resolved]  Redbus — hired bus provided by jogulamba through red bus

Address:	Hyderabad, Telangana, 500087
Website:	Red bus

We made a booking to chirala for the trip on saturday. We got a booking confirmation email from redbus but when tried reaching the customer care, they said there was no booking made. If there was no booking made, how did we get the bus on saturday? Coming to the bus, we were informed that the bus will have comfortable seats and ac with music system. To our surprise, we got a bus from jogulamba travels through red bus with 5 broken seats, pathetic ac and a music system with only one speaker working. When i tried reaching the customer service, they only gave me multiple phone numbers (Around 5 numbers) which only kept asking me to call the other number. Our journey was for around 7-8 hours one side and you can imagine with the 5 broken seats, no ac (We were literally sweating) how do we travel? This is one of the worst experience we have had with red bus and i will ensure this experience is passed on social network and also to prakash sangam. At least the ceo should know how the team under him is working to provide worst experience to the customers. I had personally used red bus quite a few times but never expected to have such worst experience specially for a travel with my family of all age groups. The worst part is the pathetic support that was not received from redbus.