[Resolved] Redbus — I did online bus booking but bus didn't come to take passenger

Siddhi Bora

from Risod, Maharashtra

Address:	Nashik, Maharashtra
Website:	Shri Sai travels and red bus

I booked tickets through red bus for mumbai from nasik shri sai travels
They didn't consider online booking and didn't come to take us.
They adjusted my bookings in some other bus which took an extra hour.
Before my importamt presentation so much waste of time and energy is frustrating.
Please help me provide solution to my issue.
My ticket no is tm[protected]
Nashik to mumbai. Via shri sai travels, laxminarayan

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Jul 17, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Red Bus Customer Care's response Dear Siddhi,

Greetings from redBus.in!

Ticket ID : TM[protected]

We understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry.

Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free, quality service in the future.

We request your co-operation in this regard.

Thanks,
Team redBus.