[Resolved]  Redbus — I didn't get my refund money

Redbus mticket
Route: krishnagiri to ooty
Ticket no: tp3p72876518
Passenger: arockiam prasanna (44, male)
Pnr: ts[protected]xiou/33975059/b. Lore - ooty a/c sleeper..
Travels: srs travels
Departure: 11:55 pm mar 17, 2020
Seat numbers: 7l
Total fare paid: rs.787.5
Boarding point: krishnagiris r s travels
Landmark: near rayakota flayover
Address: d/no 3/84, 85. N h 7 salem by pass, near hotel saravana bhavan
Boarding point contact: [protected]
Srs travels customer care: [protected]
I cancelled this ticket.. Still i didn't get my money back.. I called customer care people are saying refund is initiated but the thing is whether i have to wait for months or years to get my money back?? Poor punctuality and poor hospitality
Was this information helpful?
No (0)
Yes (0)
May 7, 2020
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2020
Red Bus Customer Care's response
Hi Arockiam,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TP3P72876518.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 17th March to the mode of payment used by you for this transaction. 

The refund for your ticket has been initiated from our end on 17th March to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days. 

Details of the transaction are given below:

•       PO No. : [protected]
•       Refunded Amount: Rs. 787.5/-

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank.

I hope this response was satisfactory. 

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!
 
Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.  
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Red Bus
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    3895
    Pending
    279
    Resolved
    2489
    Red Bus Address
    Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
    View all Red Bus contact information