[Resolved]  Redbus — issues faced in bus

I booked bus from red bus app from basti to delhi on 15th march 2020 in shree gorkhnath yatra but they changed my bus at the last moment into dhanji travel low rate bus. So in dhanji travel they didn't give us neither blanket nor water bottle. So cause of either high temperature ac or switched off ac suffocation, my wife got hospitalized. Therefore i want red bus take action against bus service and refund fare plus hospital charge i. E. Rs. 7500 asap.
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May 9, 2020
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2020
Red Bus Customer Care's response
Hi,

Greetings from redBus!!

We are sorry to hear about the poor experience. Please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out. 

Thank you,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
Verified Support
Apr 08, 2020
Red Bus Customer Care's response
Hi,

Greetings from redBus!

We definitely understand your disappointment. We kindly request you to share the ticket ID at [protected]@redbus.in via mail so that we can work on it.

We will be eagerly waiting for your response.

Thank you for contacting redBus.

With regards,
Team redBus
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