[Resolved] Redbus — Money deducted and ticket not booked

Rimi Dutta

from Pune, Maharashtra

Website:

www.Redbus.in

This is the third time that am not able to book my tickets and my money is deducted from my account, and the only reason am getting is gateway issues, and as usual the customer care is giving a lame answer of repayment in 7 days. Why should i, as a customer suffer every time for a failed transaction from the gateway... If there are so many issues then redbus itself should check this instead of eating interest of these 7 days on the customer's money.
I know that i will receive my money within 7-10 days, but why should i always wait, why should i suffer... Just because am a customer?
Its getting on my nerves now and am having zero trust on this site now as this is just giving a toss to the customer with an excuse of gateway issues. Worst site, i probably will book my tickets from an agent now rather than booking from this third-class portal, and trust me if this happens so often then slowly someday soon you will miss out large customers - dropping your business down to the gutter.
Ps - dhiraj wagh is the worst manager in customer care, pune. Its better to hire a 12th pass guy in his position, he might give more valuable inputs than dhiraj wagh.

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Aug 5, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2017

Red Bus Customer Care's response Hi Rimi,

Greetings from redBus.in!

We are extremely sorry about the hassle you had to go through. We believe the above issue raised has already been addressed on a social platform. Necessary actions will be taken against the respective managers after validating on the issue. Also, we would like to inform you that the refund will reflect in 7 business days as this is a standard banking procedure.

We hope this clarifies. We request your kind co-operation in this regard.

Regards,
Team Redbus.