[Resolved] Redbus — my refund got hold from past 2 months

Karishma Mohan

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600091
Website:	Red bus

Hi All,

I have booked 2 tickets through red bus on 19th oct in NRT travels . Unfortunately the bus got cancelled .They have confirmation that within 48 hrs the amount will be refunded . Since 2 months am making follow up for my refund . Am not getting response neither from red bus or Nrt travels . Worst service ever I had faced . Am facing mental agony because of this which cannot be tolrated .A week ago when I called the travels they said the refund is inciated and I will be receiving that in a week time, when I called red bus today I came to know still refund is not inciated .
Can I get my refund since 2and half months am making follow up .

My ticket details

redBus mTicket
Route: Chennai to Ooty
Ticket No: TMBA79030237
Passenger: Ellavarasan P (27, MALE)
PNR: B3UJ4M5R
Travels: NRT
Departure: 08:10 PM Oct 19, 2018
Seat Numbers: L11, L10
Total fare paid: Rs.2398.0
Boarding point: Omni Bus Stand - Koyambedu
Address: Omni Bus Stand - Koyambedu
Boarding point contact: [protected]/[protected]
NRT Customer Care: [protected]
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redBus Helpline:[protected]

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Jan 14, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

Sorry for the delay. We've escalated the issue to concern team and will keep you posted with an update at the earliest.

Thank you for contacting us.
Team redBus.

Verified Support

Dec 11, 2018

Red Bus Customer Care's response Dear Karishma,

Greetings from redBus !!

We truly regret the inconvenience caused. We've initiated the refund process on 11th December 2018 for ticket id TMBA79030237. Refund of Rs 2398 will be credited back to source account in 7 bank working days as per standard banking procedure. Kindly wait for the refund as per the time line shared. We promise to serve you better going forward.

Thanks,
Team redBus