[Resolved]  Redbus — nightmare in the name of services

Address:

New Delhi, Delhi

Tkt no. Tkdh78706321
Operator : northern travels

I booked 2 tkts on 22 dec, waited fr mre than 1.30 hrs at the boarding point bus never reachd there. I called there customer care they suggested me to find another transport at 1.30am in that chilly night. I didnt take there services. Because of these unprofissional ppl i had to pay 5500 more and took ola to reach my destination. I havent got refund for the amount i paid to them for nothing. I call them nd everytime they come up with this issue has been escalated to the concern team wait for 24 hrs. I dont understnd if there is any concern team actually looking into the case or they are sleeping. It has been a physical and mental harrasment for more than 7 days now. I am thinking to take this matter to consumer forum now and claim for what all i had to go through. They never reply to emails either. I dont know what kind of pathetic service they are providing and after seeing so many complaints i am wondering how they survived till this long. The ppl sitting at the call centres are more like humanbots. They only know few words. Thid case has been escalated to concern team wait for 24 hrs. Each time i call i get the same reply. I had called more 5. Times since that night. Everytime i call they ask mei to call back after 24 hrs. Don’t i have better things to do in my life than calling these ppl everyday just to get my money back which i never used. They make me realise my mistake that i made by using there services. Below is the screenshot of the ola i had taken to reach to my destination since there bus had never turned up. Kindly check the time also at what time i hade taken that cab. I reached my boarding point by 11.30pm on 22 dec just to be on the safer side and managed to get a cab at 2.45am on 23dec. It was a sheer nightmare of more than 3 hrs. Who will pay me for all this?? I hope somebody will answer my questions atleast here because they never reply to your emails. Once they have got your money, they put you in their ignore list i believe. I am going to post it on there facebook and twitter also so that ppl can know about this kind of service by them and can take their decision wisely.