[Resolved]  Redbus — no refund

Jul 24, 2019

Red Bus Customer Care's response Hi Sandhya!

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the double deduction done while attempting to book a ticket TN[protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

During our investigation regarding your issue we realized that two times amount is deducted from your bank account.

We have processed full refund to the mode of payment used by you, for this transaction. The amount has been processed from our end on 24th July, 2019.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 2123.95/-
• Refund Reference no.: pay_Ceorv7Oe0DIOIu

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the refund Reference No. given above.

I hope this solution made you happy.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and apologize for any

inconvenience caused.

Have a great day!

With thanks,
Team redBuddy