[Resolved] Redbus — no refund from travels when I don't travel

Jeetha sree

from Yellapur, Karnataka

Address:

560078

Sir
This is jeetha sree from bengaluru. On 20/02/2019 i booked bus ticket from hydrabad (Paradise stop) to bengaluru.
As i was already waiting for d bus dey didnt picked me up from d desired place i. E from paradise stop after that i followed them but dey already crossed d city limit.. Now they are not ready to refund me d amount 775/- rupees as i booked d ticket from redbus online application. Here is d ticket details following
Ticket numbertn3p15149579
Pnr numberts[protected]knhw/197315/hyd-100
Name: jeetha sree
Travels name: yellow tours and travels

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Apr 3, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

This is in regards to your query about refund status for ticket number TN3P15149579.

We regret the inconvenience caused to you due to the cancellation of the bus by the operator, under unavoidable circumstances.

We are glad to inform you that your concern about refund has been resolved. We have initiated the refund on 23rd February 2019. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd.
Refunded Amount: Rs.775.0/-.

We look forward to continue our relationship with you and hope that we can serve you once again. Please note that we are committed to give you a better experience going forward. I am hoping that we have resolved the issue to your satisfaction.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
Team redBus