[Resolved] Redbus — no response from redbus.no refund | |
I booke a ticket from kumbakonam to Chennai on oct 28 2019 at 11:30pm. But the bus which come from Chennai broke down on the way.the SRM transports called me and said they can arrange a volvo semi sleeper bus, but I booked a sleeper bus.i told them this situation and they said that they can apply on redbus for refund.i applied the redbus but there is no response email or callback from redbus for 3 days.after that they claimed that bus was on schedule and no problem.i called SRM Transports but they said that only replacement bus was there instead of original bus .that I would get my money back.worst they are cheating and investigating properly on a issue and they them self mark the problem as resolved
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Dec 24, 2019 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 22, 2019 Red Bus Customer Care's response Hi!Greetings from redBus!! We truly regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. Your feedback has been communicated to concerned team. We had processed full refund back to source on 5th November 2019. It should have been credited back to your account in 2 to 7 business days. Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience. Thank you, Team redBus | |
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