[Resolved] Redbus — Non Covid19 guidelines in redbus.

shivaprasad451

from Delhi, Delhi

Website:

www.redbus.in

Date of incident: 05/02/2021.
Description: I boarded the bus at Hebbal(Bangalore) to Hyderabad booked via redbus.in and my ticket number is TQ[protected].
The bus is not at all following the cleanliness including the Covid19 guidelines. I found nearly 5-6 cockroaches and few flies roaming below my pillow in the bus. The seats were too dusty and full of foul smell. Due to this the passengers may be effected with unconditional health issues. Small children will be effected more. These redbus guys mentioned everything in clear about the Coivd19 guidelines. I was attacked with skin infection today in the morning as i deboarded the bus in Hyderabad. I would like to claim for my re-fund including the health charges.

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Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2021

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We are sorry to hear about the poor experience. That is definitely not the customer experience we wanted to deliver. We're working on your complaint. We will keep you posted with updates.

Thank you,
Team redBus.

Verified Support

Apr 03, 2021

Red Bus Customer Care's response Hi Siva,

Greetings from redBus!

We tried to connect with you multiple times on the number 8***89***11 but with no luck.

We have shared a detailed email to your registered email address s***apr***d4*[protected]@gmail.com

Request you to check the same.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.