[Resolved]  Redbus — Non refund of amount to bank account by redbus management

Sir/Madam Ticket booked from redbus app with ticket no. TRAB52648329 journey date 28.09.2022, with passengers of 4, out of 4 one passenger wished to cancel the seat 11 due to some issue on 28.09.2022 and tried for partial cancellation from 16:10 hrs on 28.09.2022 but due to redbus app error as something went wrong, try after some, the error continued upto 1 hr. On parallel I have been contacting help desk regarding the issue. They assured for 75% refund will be processed if passenger is deboared. But today i.e 30.09.2022 I got a call from redbus management that refund is being denied from operator and we will refund to redbus wallet with some conditions. I requested to refund to bank account instead of wallet. I complain here to credit to bank instead of wallet of theirs. Screenshots of help desk assurance attached.
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Nov 13, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2022
Red Bus Customer Care's response

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
Verified Support
Oct 13, 2022
Red Bus Customer Care's response

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TRAB52648329.

We regret the inconvenience caused in this matter.

As we discussed during our phone conversation, we have re-initiated the refund amount of Rs.500/- to your bank account on 12th October 2022 and the amount will reflect in your account within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus

Stay safe, stay healthy!
Your redBuddy
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