[Resolved]  Redbus — non refund of booking amount

Booked bus ticket through Redbus.in via PNR K6419845 dated 12 Oct 18 from Thrissur to Banglore.
The trip was cancelled by the operator. But even after completing almost 1 month, amount is not refunded.
I have contacted redbus customer care for refund. Their reply was that the complaint is escalated to the concerned department.
Now i have received email stating that the complaint is resolved. But unfortunately i didnt receive my money back. Their reply is not enough clear to understand the solution.