[Resolved] Redbus — Not providing bus number & Driver contact number before one hour as written on booked ticket

avadhesh65

Address:

H No 152 Gali No 3 Tukmirpur Ext North East Delhi 110090

I, Avadhesh Mani booked ticket TPCE44908837 from delhi to sultanpur on 17 Nov 2020. By akash bus service. Bus number and driver contact was not provided by you one hour before to me as written on ticket. I reached boarding destination metro pillar no 219 near petrol pump anand vihar at 7 pm. I contacted boarding point contact numbers but no response received. I contacted redbus help number . They provided me bus number and driver mob number whome I made call and asked about bus. He told me that bus is departed and reached noida. I asked why he did not call me while I was waiting and searching your bus from 7 pm, but phone was disconnected by him. I again called redbus helpline and lodged complaint no. 14724319 dated 17 nov 2020. Kindly take needful action .
Thanks
Yours
Avadhesh Mani
Mob [protected]

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Nov 18, 2020

Complaint marked as Resolved

Email [email protected] Mobile number customer care 9945600000

Red Bus customer support has been notified about the posted complaint.

Nov 18, 2020

Updated by avadhesh65 Complaint not resolver so far

Verified Support

Dec 08, 2020

Red Bus Customer Care's response Hi Avadhesh,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TPCE44908837.

We are sorry to hear that you faced the inconvenience. We have taken your concern with the operator and have shared strong feedback in this regard. We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in the future.

As per your confirmation regarding the refund we are now closing the case.

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.