[Resolved]  Redbus — not received refund amount

Address:Bangalore, Karnataka

I have booked ticket on 2nd march 2018 amount is deducted but ticket is not booked, refund confirmation mail received.
the mails i got from redbus are below but i did not received refund amount till now.

Mail No 1 :Your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

Transaction ID: 48294680
Refund Amount 166.00
Merchant: www.redbus.in

Please quote your reference id: [protected] for any future communication

Mail 2: Your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

Transaction ID: 48294079
Refund Amount 166.00
Merchant: www.redbus.in

Please quote your reference id: [protected] for any future communication.
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Apr 30, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2018
Red Bus Customer Care's response
Hi Customer,

Greetings from redBus.

Trip IDs[protected] and[protected]

The refund is already done from our end on 2nd March and we request you get in touch with your bank with refund ARN - [protected] and [protected] for further assistance.

Thank you for contacting redBus.
Team redBus.
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