[Resolved] Redbus — not refund my money from 4 february

Nilesh Vyawahare

from Mumbai, Maharashtra

Address:

Renuka Nagar Chikhli Road Buldaba, 443001

My bus cancelled by bus operator on 4 th february ticket id is
Redbus mticket
Route: buldhana to mumbai
Ticket no: tp2y28745673
Passenger: sunanda vyawahare (54, female)
Pnr: 259773ca
Travels: meera tours and travels
Departure: 08:05 pm feb 6, 2020
Seat numbers: 1l, 2l
Total fare paid: rs.1800.0
Boarding point: chandak layout
—
Address: chandak layout
Boarding point contact: [protected]
Meera tours and travels customer care: [protected]
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You can reschedule the ticket till 06 feb 2020 07:50:00 am
But up till date i don't get my refund is this way you are providing service to the people and earning money by doing fraud with the people.. Resolve my query otherwise i will approach consumer forum regards
Nilesh vyawahare
[protected]

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Mar 23, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2020

Red Bus Customer Care's response Hi Nilesh,

Thank you for reaching out to us regarding the refund status for your ticket TP2Y28745673.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

We re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed from redBus on 6th February 2020 to the mode of payment used by you for this transaction.

Your refund has been initiated from our end on 6th February 2020 to the mode of payment used by you for this transaction.

PO No. : [protected]
Refunded Amount: Rs.1800/-
Refund Reference no.: P[protected]R059497

Basis the policy of your bank, the amount should have reflected in your account within 7 business days. Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the information shared above and you can also raise a charge of a dispute against your bank if the amount is not refunded.

I hope this response is satisfactory.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.