[Resolved] Redbus — not refundable for the ticket

Selvakumar1990

from Bengaluru, Karnataka

Address:

Bangalore Rural, Karnataka, 561203

Tmcd69799104.
I had booked ticket from tenkasi to bangalore on 7 the december 2018 in the name of mr. Murugaiah.
Due to done reason, couldn't able to travel on the same day. To be cancelled the ticket, but the message is showing that cannot be cancelled.
I contacted bus operators and red bus also, not supported to refund.
This is the worst xperience i ever get from redbus.

Pls take the actions to refund the amount.

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Jan 16, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Red Bus Customer Care's response Dear Customer,

Thank you for contacting redBus regarding ticket cancellation.

I have checked the policy of this ticket TMCD69799104 and unfortunately am unable to cancel it, as the cancellation was not allowed by the operator. The policy has been mentioned on the E ticket which was sent to you at the time of booking.

I am hoping that we have resolved the issue to your satisfaction. In case you have any further queries, please revert on this email and our system will automatically re-open your ticket.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
redBus