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Redbus — Not refunded my money also not giving it to wallet

I have booked my ticket from lucknow to delhi but it does not booked my ticket and when i say to refund my money in wallet they did not take any action to it i need my money back so i can go there and do job at this covid time i am not having any money to eat also but they not giving it any reaction to my need my order id is[protected]
I need help if you could help me out at this time it will be very helpful

Not refunded my money also not giving it to wallet

Complaint Status

[Aug 06, 2020] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response Aug 06, 2020
Hi Pradyum,

As discussed on the call, we cannot process refund to your redBus wallet. As refund is already processed today. This will reflect in your source account in 5-7 days.

Trip Id:[protected]
PO Number:[protected]
Refund Amount: INR1677.9/-

In case you don't receive it within the time frame. Please contact your bank for any further assistance.

I hope this response is satisfactory.

For any other questions please write to us at [protected]

I hope I have been able to help you.

Take Care,
Team redBus
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