Redbus — pathetic customer service

Address:	New Delhi, Delhi, 110045
Website:	Redbus.in

I booked my ticket from redbus rishikesh to delhi on 3 of june 2018-ticket number tm6y48899132.
Throughout the journey i had to sit on a wet seat and i was not provided an alternative seat.

The arrival was delayed by several hours and i fell sick because of travelling in a wet seat. My medicines cost me more than my journey ticket.

On registering the complaint no bothered to respond to it as i wanted my ticket amount to be refunded.

The customer care people even promised me that there supervisor will call me, but no one did so.

Request you to kindly update me on the following.