[Resolved]  Redbus — payment made but no tickets booked

Address:Mumbai City, Maharashtra, 410206

I have booked ticket from mumbai (Boarding point: kalamboli mcdonald) to mahabaleshwar for 11th dec 2018. I booked this ticket on 29hnov 2018. I made payment through phonepe. Money is deucted from bank account using phonepe. Also phonepe confrims the same in app. But redbus gives error saying no payment done and hence ticket can not be booked. Please have a look at the attached screenshots. Lodging complain here as customer support team could not solved my issue even after more than 50 hours. Need to be resolved on priority.
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Jan 12, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2018
Red Bus Customer Care's response
Dear Manish Rajhans,

Greetings from redBus!

We are sorry for the inconvenience caused. We have initiated the refund of your transaction[protected] Rs 1200 is initiated today to back to the payment source. You will receive it within 7 bank working days.

Please feel free to reach us at [protected]@redbus.in for any help in the future. We will be happy to assist you.

Thanks for contacting redBus.

Regards,
Team redBus.
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