[Resolved]  Redbus — payment not received

Address:

Dantewada, Chhattisgarh, 494553

Dear sir
i complaining to red bus for refund answer given below-
refund [ ref:_00D281KZyA._5000I1G2hNY:ref ]
From: [protected]@redbus.in on Thu, 06 Sep 2018 15:37:53 Add to address book
To: You | See Details
Dear Customer,
Greetings from all o[censored]s, here at redBus!
Thank you for reaching out to us regarding the refund status for your ticket no. TM7U13482807 for your journey from Visakhapatnam to Tirupati on 30th June 2018. I’m Vanajakshi and I have been working on your case.
I understand that this experience may be causing an inconvenience to you, and I am truly sorry.
Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 29th June 2018 to the mode of payment used by you for this transaction.
The refund for your ticket has been initiated from our end on 29th June 2018 to the mode of payment used by you for this transaction.
Basis the policy of your E-wallet, the amount should reflect in your E-wallet within 2 to 7 business days.
Details of the transaction are given below:
?PO No. :[protected]
?Refunded Amount: Rs.5497/-
?ARN No.:[protected]
Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN shared above.
I hope this response was satisfactory.
For any other questions you may have or help with your future travel bookings please write to us using the link http://complaint.redbus.com/.
As this response has been logged in our system, you will receive an email stating that your case has been closed.
Once again, I thank you for choosing redBus and apologize for any inconvenience caused.
Have a great day!
With thanks,
Vanajakshi
RedBusThis is the Details of the transaction are given below by red bus:
?PO No. :[protected]
?Refunded Amount: Rs.5497/-
?ARN No.:[protected]

but i have still not received my refund payment.
please solve my problem.
thanking you
from shambhoo nath bhoi
branch sbi bacheli