[Resolved]  Redbus — recharge failed

I have done recharge on October 31st 2018. But Unfortunately payment has been failed after that I have received email stating that your refund will be credit in seven business days but till now I didn't get refund amount.

Mobile Number : [protected](Airtel, Andhra Pradesh)

Order id :[protected]Rs/-)

Order id :[protected]Rs/-)
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Dec 29, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2018
Red Bus Customer Care's response
Dear Customer,

Greetings from redBus!

Sorry for the delay. We've initiated the refund for both order Ids today and the amount will reflect in your redBus wallet with 30 mins. Sorry for the distress.

Thank you for contacting us.

Team redBus.
Complaint comments 

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I have booked a ticket from madurai to tiruvannamalai on JBT TRAVELS ON[protected]

amount deducted from my account twice for one ticket

one amount did not return till now,

transaction id[protected] and[protected]

MY NAME IS SATHANANTH.

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