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[Resolved]  Redbus — redbus e-ticket refund issue

Hello Redbus,

I tried to book a ticket from Delhi to Amritsar on[protected], but the ticket could not be booked and my money got deducted from my ICICI bank account.
I got message from redbus that my money will be refunded within 5-7 working days. But still after 7 days, I have not received my money.

Failed Transaction Details :
Delhi-Amritsar
Journey Date : 05 May 2018
Prince Travels
No Booking - Payment Done
Booking ID :[protected]

Can you please let me know, when I will get my refund amount ?

Thanks & Regards,
Harsh Saxena
M-[protected]
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Jun 9, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
May 07, 2018
Red Bus Customer Care's response Hi Harsh Saxena,

Greetings from redBus!!!

We apologize for this unpleasant experience. These transaction failures are rare and happen due to internet issues or temporary glitches at the payment gateway. We have initiated the refund of your transaction on today 7/5/2018 which will reflect within 7 bank working days.

Thank you for contacting redBus.

Regards,
Team redBus
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Comments

I have booked 3tickets on 25th April and canceled on 26th April but still amount of 1407rs not refunded into bank
Ticket number : TM5R7671478
PNR number : TS[protected]PFPA/90852/ST - 12
Pls help us
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