[Resolved] Redbus — redbus not ready to refund even operator cancelled the service.

suthakar84

from Khammam, Telangana

Address:	600005
Website:	www.redbus.in

Redbus conformed the cancelation from the bus operator. But not ready to refund.

I have booked the tickets from your listed operator, but that operator cancelled the bus, so that i requested for refund for last two weeks but i don’t have proper response from your side every time they asking the same story and telling the bus operator not responding properly, so please wait for one more day. I booked the tickets from red bus website only not that particular operator.
If they not responding means why you are blame and waiting for refund.

I have spoke lot of your customer support persons. They also not giving proper reply. They simply told we can’t do anything. Then y u are booking via redbus?

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Jun 17, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 15, 2018

Red Bus Customer Care's response Dear Suthakar,

Greetings from redBus! Thank you for writing to us!

In order to resolve your query, we would need further details from you. I would request you to please share registered email ID, mobile number, TIN at [protected]@redbus.in, so that we can have this issue escalated to the relevant department and have it resolved for you.

It has been a pleasure serving you today. Thanks for choosing redBus and have a great day ahead.

Regards,
Team redBus