[Resolved] Redbus — redbus payment deducted on amazon pay but neither the ticket booked nor amount refunded

Punitha1107

Address:

41, Ponniyamman koil second street, Shollinganallur, Chennai, Tamil Nadu, 600119

Hi,

I am making this complaint here as i cannot even find the right number to call redbus as their customer care numbers are not working.

I was trying to book a bus from chennai to nagercoil on january 02, 2020 i was booking the setc bus and used amazon wallet to make the payment. The amount is debited but the ticket was not booked. I contacted redbus online support, but they responded that they haven't received any payment. It has been more than 10 days and no refund has been processed. No customer care number is working as mentioned in app or site. It is a challenge even to reach customer care to make any complaint.

Can you please attend to this asap?

Amount debited was rs.750 amazon payorder id: #p[protected]

Was this information helpful?

No (0)

Yes (1)

Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the failure of your transaction id [protected].

I understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry.

As per your complaint, when you attempted the transaction, money was deducted from your account but the ticket was not issued. This occurred due to a technical error at your bank’s end. However, we have not received this amount in our redBus account.

This transaction may have failed while being processed by your bank’s system. In such a scenario, banks have the policy to refund the amount within 2 business days. We request you to get in touch with the bank or Amazon team for further assistance.

Once again, I thank you for choosing redBus.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.