[Resolved] Redbus — redbus ticket cancellation money not refunded

Kumar Anuroop

from Hyderabad, Telangana

Website:

REDBUS.IN

I booked my bus ticket by redbus on[protected]Ticket number (Tin): 79592742 from tenali to sr nagar for dated 16 sep 2018 that tckt amount was 455/- rs. And cancelled it on[protected].
But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 to 7 days (For your reference i am forwarding your mail with this mail).
Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.
Looking forward for your cooperation and quick response.
Iam pasting the mail which i got from redbus after cancellation.

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Nov 19, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

Red Bus Customer Care's response Dear customer,

Greetings from all o[censored]s, here at redBus!

We would like to inform you for the ticket id: TMA[protected], the refund was initiated on 9th September 2018. Kindly request you to check with your bank with the ARN 74661708253825205107714.

Please be rest assured the refund process is complete from the redBus end.

With regards,
Team redBus