[Resolved] Redbus — redbus transaction failure

Shubhankar Uttam

from New Delhi, Delhi

Address:

Ambikagiripath, panipath RG baruah Road, Kamrup Metropolitan, Assam, 781024

Im hirak deka,

I made a booking from guwahati to siliguri in red bus and made payment through google pay of rs 1020 on 18/06/2019.
After payment gateway reply the response i got was "the amount of rs 1020 has been debited and ticket could not issued".

Details :-
Shubhankar uttam
Upi:[protected]@oksbi
Issuer bank :- state bank of india

To : red bus ([protected]@hdfcbank)
Google transaction id :- cicagkdqxmhwxq
Upi transaction id :[protected]/06/2019).
Time of transaction :- 13:01.

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Jul 28, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2019

Red Bus Customer Care's response Hi Shubhankar,

Greetings from redBus!

We are sorry that the amount is debited twice for your ticket TN7G73713795. The refund of your extra debited amount Rs 1020 is refunded back to the original payment source on 27th June 2019. You will receive it within 7 bank working days. Thanks for choosing redBus.

Please feel free to write to us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.