[Resolved] Redbus — redbus travels

karthick KR

from Kasaragod, Kerala

Address:	Chennai, Tamil Nadu
Website:	Redbus.in

Booked an mini bus for traveling to TIRUMALA from Chennai which is apparently about 150 kms. Usual travel time is about 3.5 hours Maxx about 4 hr But the travel agent which was partnered tooook the lavishness of 6 SIXXXXX LOOOOONNNNNNGGGGGGGG HOURS LITERALLY. and the CUSTOMER CARE response was pathetic though was trying to get the issue escalated no proper response from from them team wooorrrrsssstttttt call center . Even Airtel CUSTOMER CARE service is far better . And also they are about these ### answers and still the no one is ready to escalate this to the higher management. I wish would not have got advise not to use any of the private travels though the RED BUS AS THEY aren't standardized about the bus service like volvos or scania which are pretty DISAPPOINTINGG.

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Jan 17, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

We are sorry again for the distress!

Thank you for contacting us.
team redBus.