[Resolved] Redbus — refund after an accident

Lavika Chondira

from Bengaluru, Karnataka

Address:	560062
Website:	Redbus

Good evening
I wish to register a complaint against my last journey from puducherry to bengaluru. The details of the journey are mentioned below.

Redbus mticket
Route: pondicherry to bangalore
Ticket no: tnb[protected]
Pnr: ts[protected]gevr/41881/pondy to banglore (R)
Travels: balaji cabs
Departure: 10:30 pm nov 1, 2019
Seat numbers: 7uw, 8u, 09uw
Total fare paid: rs.2205.0
Boarding point: pondicherry balaji cabs office
Landmark: sabthagiri hotel opposite
Address: new bus stand / balaji cabs, maraimalai adigal salai
Boarding point contact: [protected] [protected]
Balaji cabs customer

The bus met with an accident on nh44 at 3am. Further on, we were asked to find our own transportation and left stranded in the middle of the road. Redbus nor balaji cabs arranged other services. I kindly request you to refund the entire ticket money as we didn’t even complete the journey. I did try contacting your helpline number but i’m not getting any responses.
I hope i’ll hear from you soon.

Thank you.

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Mar 3, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Nov 02, 2019

Updated by Lavika Chondira I've lodged written complaints the customer care service of Redbus but I have not received any reponse yet.The complaint ID can be found in the image attached below.

Nov 06, 2019

Updated by Lavika Chondira There hasn't been any sort of communication from Redbus. Kindly, let me know what I can do next.

Nov 15, 2019

Updated by Lavika Chondira Redbus hasn't responded. It's been more than two weeks. What can be done next?

Verified Support

Jan 28, 2020

Red Bus Customer Care's response Hi Lavika,

Thank you for reaching out to us regarding the issue of your ticket no. TNB[protected].

I understand that the bus break down during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call, as compensation for the inconvenience caused to you, we are refunding 50% of your ticket amount.

Your refund has been initiated from our end on 28th January 2020 to the mode of payment used by you for this transaction.

PO No. :[protected]
Refunded Amount: Rs.1103/-

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

I do hope this solution made you happy.

For any other questions please write to us at https://www.redbus.in/info/redcare/

I hope I have been able to help you.

Best Regards,
Team redBus